--- title: IHI Customer Feedback Blog | Jameson Case --- [![Institute for Healthcare Improvement](https://forms.ihi.org/hubfs/IHI-Images/ihi_logo_header.gif)](http://www.ihi.org/) [![Institute for Healthcare Improvement](https://forms.ihi.org/hubfs/IHI-Images/mobile-logo.png)](http://www.ihi.org/) # IHI Customer Feedback Blog ## Jameson Case ### Recent Posts ## [Results review: blogs, pain management, and health care workforce wellness](https://forms.ihi.org/feedbackblog/bid/393838/Results-review-blogs-pain-management-and-health-care-workforce-wellness) Posted by [Jameson Case](https://forms.ihi.org/feedbackblog/author/jameson-case) on Fri, August 08, 2014 @ 12:21 PM - [Tweet](https://twitter.com/share) Thank you so much for participating in the July Customer Feedback Panel survey. We got some great results on some interesting questions about other QI organizations, health care improvement blogs, pain management programming, and wellness program for health care workers. See the aggregated results below: ![2If IHI were to offer a web based program on pain management how likely would you be to enroll resized 600](https://forms.ihi.org/hs-fs/file-1399854481-png/images/2if-ihi-were-to-offer-a-web-based-program-on-pain-management---how-likely-would-you-be-to-enroll-resized-600.png) ![2how likely would you be to enroll in a webinar series on enhancing the health and well being of the health care workforce resized 600](https://forms.ihi.org/hs-fs/file-1398910173-png/images/2how-likely-would-you-be-to-enroll-in-a-webinar-series-on-enhancing-the-health-and-well-being-of-the-health-care-workforce-resized-600.png) ![2how familiar are you with the IHI blogs resized 600](https://forms.ihi.org/hs-fs/file-1399854456-png/images/2how-familiar-are-you-with-the-ihi-blogs-resized-600.png)   ![2how often do you read IHI blog posts resized 600](https://forms.ihi.org/hs-fs/file-1402166237-png/images/2how-often-do-you-read-ihi-blog-posts-resized-600.png) Thanks again for responding! My Best, Jameson 0 Comments [Click here to read/write comments](https://forms.ihi.org/feedbackblog/bid/393838/Results-review-blogs-pain-management-and-health-care-workforce-wellness#comments-listing) Tags: [results](https://forms.ihi.org/feedbackblog/topic/results), [blogs](https://forms.ihi.org/feedbackblog/topic/blogs), [pain management](https://forms.ihi.org/feedbackblog/topic/pain-management), [workforce wellness](https://forms.ihi.org/feedbackblog/topic/workforce-wellness) ## [Results review: National Forum designs, Measurement program, and more](https://forms.ihi.org/feedbackblog/bid/389328/Results-review-National-Forum-designs-Measurement-program-and-more) Posted by [Jameson Case](https://forms.ihi.org/feedbackblog/author/jameson-case) on Tue, June 17, 2014 @ 04:33 PM - [Tweet](https://twitter.com/share) Thank you once again for participating in our survey earlier this month. We had a great response rate with 68 of you answering the survey — and three of those folks got $25 Starbucks gift cards! As always, we want to make sure you know the results of the survey. The responses on the multiple choice questions are below for your reference: ![May 2014 summary data Page 1 resized 600](https://forms.ihi.org/hs-fs/file-1031266213-jpg/images/may_2014_summary_data_page_1-resized-600.jpg) ![May 2014 summary data Page 2 resized 600](https://forms.ihi.org/hs-fs/file-1031266238-jpg/images/may_2014_summary_data_page_2-resized-600.jpg) ![May 2014 summary data Page 3 resized 600](https://forms.ihi.org/hs-fs/file-1037130010-jpg/images/may_2014_summary_data_page_3-resized-600.jpg) ![May 2014 summary data Page 4 resized 600](https://forms.ihi.org/hs-fs/file-1031271283-jpg/images/may_2014_summary_data_page_4-resized-600.jpg) ![May 2014 summary data Page 5 resized 600](https://forms.ihi.org/hs-fs/file-1030280474-jpg/images/may_2014_summary_data_page_5-resized-600.jpg) ![May 2014 summary data Page 6 resized 600](https://forms.ihi.org/hs-fs/file-1037130055-jpg/images/may_2014_summary_data_page_6-resized-600.jpg) **Potential program description (for Q10, Q11, Q12): **IHI is developing a program on quality improvement measurement that would address all of the measurement elements featured in the previous question. It would include an initial webinar, a two-day classroom-based workshop, and a follow-up webinar. Participants would be expected to join all three sessions. Participants would also be urged to identify a work-related project, which would become the focus of workshop exercises and follow-on activities. A total of 14 units of continuing medical education will be available to students who participate in all three.  ![May 2014 summary data Page 7 resized 600](https://forms.ihi.org/hs-fs/file-1037130065-jpg/images/may_2014_summary_data_page_7-resized-600.jpg) ![describe the image](https://forms.ihi.org/hs-fs/file-1031291313-jpg/images/may_2014_summary_data_page_8-resized-600.jpg) ![May 2014 summary data Page 9 resized 600](https://forms.ihi.org/hs-fs/file-1037135100-jpg/images/may_2014_summary_data_page_9-resized-600.jpg) Thank you! Jameson [jcase@ihi.org](mailto:jcase@ihi.org) 0 Comments [Click here to read/write comments](https://forms.ihi.org/feedbackblog/bid/389328/Results-review-National-Forum-designs-Measurement-program-and-more#comments-listing) Tags: [Summit](https://forms.ihi.org/feedbackblog/topic/summit), [National Forum](https://forms.ihi.org/feedbackblog/topic/national-forum), [measurement](https://forms.ihi.org/feedbackblog/topic/measurement), [excursions](https://forms.ihi.org/feedbackblog/topic/excursions), [Person- and Family-Centered Care](https://forms.ihi.org/feedbackblog/topic/person-and-family-centered-care) ## [Results review: 2015 Summit, and Person- and Family-Centered Care (PFCC)](https://forms.ihi.org/feedbackblog/bid/384288/Results-review-2015-Summit-and-Person-and-Family-Centered-Care-PFCC) Posted by [Jameson Case](https://forms.ihi.org/feedbackblog/author/jameson-case) on Tue, April 29, 2014 @ 10:19 AM - [Tweet](https://twitter.com/share) We really appreciate you taking the time to answer our survey on the 2015 International Summit and our PFCC work. The results of the multiple choice questions are below for your reference: ![Summit chart for 4 24 survey image resized 600](https://forms.ihi.org/hs-fs/file-706753627-jpg/images/summit_chart_for_4-24_survey_-_image-resized-600.jpg) ![PFCC chart for 4 24 survey image Page 1 resized 600](https://forms.ihi.org/hs-fs/file-698896679-jpg/images/pfcc_chart_for_4-24_survey_-_image_page_1-resized-600.jpg) ![PFCC chart for 4 24 survey image Page 2 resized 600](https://forms.ihi.org/hs-fs/file-704479921-jpg/images/pfcc_chart_for_4-24_survey_-_image_page_21-resized-600.jpg) Thanks again! Jameson [jcase@ihi.org](mailto:jcase@ihi.org)  0 Comments [Click here to read/write comments](https://forms.ihi.org/feedbackblog/bid/384288/Results-review-2015-Summit-and-Person-and-Family-Centered-Care-PFCC#comments-listing) Tags: [results](https://forms.ihi.org/feedbackblog/topic/results), [Summit](https://forms.ihi.org/feedbackblog/topic/summit), [Person- and Family-Centered Care](https://forms.ihi.org/feedbackblog/topic/person-and-family-centered-care) ## [Results review: excursion destinations; raffle prizes; and Quality, Cost, and Value](https://forms.ihi.org/feedbackblog/bid/382351/Results-review-excursion-destinations-raffle-prizes-and-Quality-Cost-and-Value) Posted by [Jameson Case](https://forms.ihi.org/feedbackblog/author/jameson-case) on Thu, April 10, 2014 @ 02:07 PM - [Tweet](https://twitter.com/share) Our second survey had an increased response rate which is great news! We had a varied set of questions and got some great feedback. Here are the results for the survey questions: ![summary with numbers 4 10 Page 1 resized 600](https://forms.ihi.org/hs-fs/file-657294371-jpg/images/summary_with_numbers_4-10_page_1-resized-600.jpg) ![summary with numbers 4 10 Page 2 resized 600](https://forms.ihi.org/hs-fs/file-651544534-jpg/images/summary_with_numbers_4-10_page_2-resized-600.jpg) ![summary with numbers 4 10 Page 3 resized 600](https://forms.ihi.org/hs-fs/file-655498623-jpg/images/summary_with_numbers_4-10_page_3-resized-600.jpg)     Any questions? Email me at [jcase@ihi.org](mailto:jcase@ihi.org). Thanks, Jameson 0 Comments [Click here to read/write comments](https://forms.ihi.org/feedbackblog/bid/382351/Results-review-excursion-destinations-raffle-prizes-and-Quality-Cost-and-Value#comments-listing) Tags: [results](https://forms.ihi.org/feedbackblog/topic/results), [cost](https://forms.ihi.org/feedbackblog/topic/cost), [incentives](https://forms.ihi.org/feedbackblog/topic/incentives), [quality](https://forms.ihi.org/feedbackblog/topic/quality), [excursions](https://forms.ihi.org/feedbackblog/topic/excursions), [value](https://forms.ihi.org/feedbackblog/topic/value) ## [Results review: 3 question survey on the physician engagement expedition](https://forms.ihi.org/feedbackblog/bid/380093/Results-review-3-question-survey-on-the-physician-engagement-expedition) Posted by [Jameson Case](https://forms.ihi.org/feedbackblog/author/jameson-case) on Mon, March 24, 2014 @ 03:32 PM - [Tweet](https://twitter.com/share) Hello all, We got great results from our first survey on our physician engagment web-based program. We had a 17% response rate and some interesting results out of the three questions. I have shared those with you below: ![physician Q1 resized 600](https://forms.ihi.org/hs-fs/file-609532345-jpg/images/physician_q1-resized-600.jpg) ![physician Q2 resized 600](https://forms.ihi.org/hs-fs/file-600216399-jpg/images/physician_q2-resized-600.jpg) ![physician Q3 resized 600](https://forms.ihi.org/hs-fs/file-606809691-jpg/images/physician_q3-resized-600.jpg) Let us know if you have any questions! Thanks, Jameson 0 Comments [Click here to read/write comments](https://forms.ihi.org/feedbackblog/bid/380093/Results-review-3-question-survey-on-the-physician-engagement-expedition#comments-listing) Tags: [results](https://forms.ihi.org/feedbackblog/topic/results), [physician engagement](https://forms.ihi.org/feedbackblog/topic/physician-engagement) ## [Thank you for joining our feedback panel - here's the first survey!](https://forms.ihi.org/feedbackblog/bid/379259/Thank-you-for-joining-our-feedback-panel-here-s-the-first-survey) Posted by [Jameson Case](https://forms.ihi.org/feedbackblog/author/jameson-case) on Wed, March 19, 2014 @ 10:22 AM - [Tweet](https://twitter.com/share) ![IHI staff](https://forms.ihi.org/hs-fs/file-592563586-jpg/images/allstaff2013med_crop.jpg?width=600&height=297&name=allstaff2013med_crop.jpg) Welcome to IHI’s customer panel — our entire staff is very appreciative of your participation! We rely on your knowledge and opinions to help us shape our work and provide the right offerings to help change health and health care for the better. Our hope is to get your feedback periodically through a survey or by asking an open-ended question. The results of our surveys and questions will be posted to this blog, where we will engage in discussions with you about our work and how we can help you solve your biggest challenges. Please note: only you and IHI staff will see the contents of the blog (we ask that you do not share the link). Please email me at [jcase@ihi.org](mailto:jcase@ihi.org) if you have any questions or concerns, and if you have any thoughts on how best to contact you. ***It is especially important for us to know how often we can contact you*** (once a week, twice a month, etc.). Please comment below and let us know — your time is important to us! And now... the first survey! [![Click here to answer 3 questions on "engaging physicians"](https://no-cache.hubspot.com/cta/default/241684/e9257d5f-bf3c-4b3e-9955-46cb90808cc5.png)](https://cta-redirect.hubspot.com/cta/redirect/241684/e9257d5f-bf3c-4b3e-9955-46cb90808cc5) My best, Jameson Case, MS Marketing Manager, IHI  2 Comments [Click here to read/write comments](https://forms.ihi.org/feedbackblog/bid/379259/Thank-you-for-joining-our-feedback-panel-here-s-the-first-survey#comments-listing) Tags: [panel information](https://forms.ihi.org/feedbackblog/topic/panel-information), [physician engagement](https://forms.ihi.org/feedbackblog/topic/physician-engagement), [contact preferences](https://forms.ihi.org/feedbackblog/topic/contact-preferences), [questions and concerns](https://forms.ihi.org/feedbackblog/topic/questions-and-concerns) [All posts](https://forms.ihi.org/feedbackblog/all) ### Subscribe via E-mail ### Latest Posts ### Posts by category - [results (6)](https://forms.ihi.org/feedbackblog/topic/results) - [Person- and Family-Centered Care (2)](https://forms.ihi.org/feedbackblog/topic/person-and-family-centered-care) - [Summit (2)](https://forms.ihi.org/feedbackblog/topic/summit) - [blogs (2)](https://forms.ihi.org/feedbackblog/topic/blogs) - [excursions (2)](https://forms.ihi.org/feedbackblog/topic/excursions) - [physician engagement (2)](https://forms.ihi.org/feedbackblog/topic/physician-engagement) - [National Forum (1)](https://forms.ihi.org/feedbackblog/topic/national-forum) - [The Conversation Project (1)](https://forms.ihi.org/feedbackblog/topic/the-conversation-project) - [contact preferences (1)](https://forms.ihi.org/feedbackblog/topic/contact-preferences) - [cost (1)](https://forms.ihi.org/feedbackblog/topic/cost) - [end-of-life care (1)](https://forms.ihi.org/feedbackblog/topic/end-of-life-care) - [improvement (1)](https://forms.ihi.org/feedbackblog/topic/improvement) - [incentives (1)](https://forms.ihi.org/feedbackblog/topic/incentives) - [management (1)](https://forms.ihi.org/feedbackblog/topic/management) - [measurement (1)](https://forms.ihi.org/feedbackblog/topic/measurement) - [medication safety (1)](https://forms.ihi.org/feedbackblog/topic/medication-safety) - [pain management (1)](https://forms.ihi.org/feedbackblog/topic/pain-management) - [panel information (1)](https://forms.ihi.org/feedbackblog/topic/panel-information) - [patient safety (1)](https://forms.ihi.org/feedbackblog/topic/patient-safety) - [priorities (1)](https://forms.ihi.org/feedbackblog/topic/priorities) - [quality (1)](https://forms.ihi.org/feedbackblog/topic/quality) - [questions and concerns (1)](https://forms.ihi.org/feedbackblog/topic/questions-and-concerns) - [value (1)](https://forms.ihi.org/feedbackblog/topic/value) - [workforce wellness (1)](https://forms.ihi.org/feedbackblog/topic/workforce-wellness) ### Follow Me © 2024 Institute for Healthcare Improvement. 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