The IHI Open School is an innovative learning community where you can take free online courses, earn certificates, network with peers and experts, and gain confidence and skills in quality improvement and patient safety to change health care.
Maybe you’ve heard of a “Never Event” — things like wrong-site surgeries that should never occur in health care. But what are the things that should always occur? In a new Open School video short, Barbara Balik explains “Always Events,” a concept pioneered by the Picker Institute to capture the experiences that are so important to patients and families that they should always be part of care. Learn more about person-centered care in our course PFC 101: Dignity and Respect.
After Dr. Dharmaraj Karthikesan ran into an exhausted young doctor who had been humiliated during rounds, he couldn’t stay quiet about the mistreatment he saw in his profession. Karthikesan, an internal medicine specialist in Sabah, Malaysia, wrote a blog postpositingseveral reasons why doctors treat each other so badly: stereotyping by specialty, criticizing others as a means of earning respect, and bullying as a rite of passage. He implores doctors to be kind to one another: “If we work in an environment where we are kind, tolerant, and respectful of each other, we will in turn be more humane to our patients.”
Looking for ideas to improve your next Chapter event? The latest Open School blog post highlights five tips for a successful Chapter event drawn from an event hosted by the Wright State University (WSU) Chapter last fall. The meeting targeted students who were new to the world of quality improvement and wanted to learn more. One of the chapter Chapter Leaders, Brian Patterson, said these introductory events are “vital to the success of the Chapter.” Learn how WSU managed to get students out on a cold December day.
Have you made a short (i.e., one- to six-minute) film this year about health or health care? Show off your work by entering the Haelo Film Festival, a new annual celebration of films about health and health care from across the world. There’s still plenty of time to participate in the inaugural event: Submissions are due September 15, and the film festival will take place on November 12 at Lowry Theatre in Salford Quays, United Kingdom. Click here to learn more about the four contest categories and how to enter.
health care. But what are the things that should always occur? In 
University (WSU) Chapter last fall. The meeting targeted students who were new to the world of quality improvement and wanted to learn more. One of the chapter Chapter Leaders, Brian Patterson, said these introductory events are “vital to the success of the Chapter.” 
