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November 6, 2013
The IHI Open School is an innovative learning community where you can take free online courses, earn certificates, network with peers and experts, and gain confidence and skills in quality improvement and patient safety to change health care.
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Noah’s Story: Are You Listening?

Noahs_StoryTanya Lord was a young mother with a young child. She hadn’t spent much time in the health care system and only wanted to do what was best for her son, Noah, who was having issues with his hearing and speech. She tried to speak up, tried to get answers, tried to get someone’s attention.

“For 14 years, I’ve thought back to those three days after his surgery,” Tanya says. “And I’ve wondered what I could have done differently.”

The patient story, which is the fifth in a continuing series on the IHI Open School Website, includes several discussion questions and concludes with an emotional video that gives readers Tanya’s perspective on the devastating experience. Read the story now — and then share it with your Chapter or your colleagues.

What We’re Reading: ‘Talking with Patients about Other Clinicians’ Errors’

As a clinician who commits an error, it’s hard enough to know what to say or do in the aftermath. But what if you’re just the messenger? In “Talking with Patients about Other Clinicians’ Errors,” a new piece from The New England Journal of Medicine, the authors — including IHI’s own person- and family-centered care topic chair, James Conway — explore the unique challenges of disclosing someone else’s mistake. Read the article here.

Community Updates
WelcomeMat Welcome, New Chapters
Brighton & Sussex Medical School, Brighton, England
Huntington Memorial Hospital, California, US
James Madison University, Virginia, US
St. Agnes Healthcare, Maryland, US

Don’t Miss Out on This Year’s Annual Chapter Congress at the National Forum

2013-08-13_13.02.51At the 6th Annual IHI Open School Chapter Congress, taking place at IHI’s National Forum on December 9 in Orlando, Florida, we’re excited to welcome two keynote speakers who will challenge the way you think about leadership. In addition to returning speaker Dr. Donald Berwick, President Emeritus and Senior Fellow at IHI and former Administrator for the Centers for Medicare and Medicaid Services, this year Dr. Jack Cochran, Executive Director of The Permanente Federation at Kaiser Permanente, will also join us. Dr. Cochran is a frequent speaker and author on a broad range of health care topics, including health information systems, health care delivery system reform, and integrated care delivery.

Together Drs. Berwick and Cochran will lead IHI “Open Schoolers” through a special exercise, in which they’ll ask students for help tackling some of the biggest challenges in health care today. To learn more about this exclusive opportunity for students and IHI Open School Chapter members at the National Forum, click here.

Please note: There are only 10 days left to apply for a scholarship to attend the National Forum in December. Click here to learn more about scholarship opportunities and how to apply.

Listen to the Recording of Today’s Global Chapter Call

Thank you to the Chapters who joined us for the global call today for making it a huge success! Also, special thanks to Northeast Regional Leaders Valerie Pracilio and Ross Hilliard for leading the call, which highlighted the importance of networking with peers, Chapters, and professionals. As we learned today, three things to keep in mind when networking are to:

1)      Identify communication channels and contacts.
2)      Engage open lines of communication.
3)      Sustain connections by keeping the lines of communication open.

For those of you who were not able to attend, please take a moment to catch up on what you missed by listening to the recording of the call. Stay tuned for more information from the IHI Open School team on the next global Chapter call scheduled for February.

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