The IHI Open School is an innovative learning community where you can take free online courses, earn certificates, network with peers and experts, and gain confidence and skills in quality improvement and patient safety to change health care. Receive our newsletter from a friend? Click here to sign up.
Every health care provider’s worst nightmare is harming a patient through medical error. Tragically, it still happens too often. Lewis Blackman, a healthy 15-year-old boy, died in 2000 after an elective surgery. In a new video, his mother Helen Haskell explains why she believes that communication with patients and families after adverse events is a professional obligation.Learn more in PS 105: Communicating with Patients after Adverse Events.
Everyone encounters problems when they work in a system as complex as a health care organization. How do you recognize and solve a systems issue? With the science of improvement, of course! You can learn to design better systems through an exercise called the Paper Airplane Factory. Designed by MIT lecturer Steve Spear, this exercise is a fun way to learn in a group, a Chapter, or class. Learn more from Steve Spear in QCV 101: Achieving Breakthrough Quality, Access, and Affordability.
Physicians are being asked to do more than ever with no more time to do it, and burnout is on the rise. Are clinicians simply refusing to improve quality and value for patients? Absolutely not, say the authors of a new piece in Health Affairs. “Such characterizations not only implicitly underestimate the increasing stress placed upon practicing physicians,” they write, “but they compound the problem by adding castigation and motivational misattribution to the equation.”Learn more from IHI about joy in work.
Please join the IHI Open School in welcoming four new Regional Chapter Leaders in the Southwest US, Northeast US, and the United Kingdom and Ireland. Regional Leaders play an integral role in efforts to support our mission and ever-growing community, fostering connections across Chapters, helping Chapter leaders develop their groups, and leading improvement efforts across the region. Learn more about Jaden, Samantha, Faheem, and Kirsty here. They’re always just an email away!
