A black woman doctor volunteered to help a sick passenger on a plane, but the flight attendant refused.
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October 26, 2016

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The IHI Open School is an innovative learning community where you can take free online courses, earn certificates, network with peers and experts, and gain confidence and skills in quality improvement and patient safety to change health care. Receive our newsletter from a friend? Click here to sign up.

Banana.jpgChoosing and defining measures might sound easy, but those two tasks cause problems for improvement teams all the time. In a new video activity, IHI Senior Project Manager Lauren Macy explains how to participate in a game designed to help groups learn about operational definitions of measures. Show the videos in a classroom or Chapter meeting to help you facilitate the activity.

Dr. Tamika Cross was flying from Detroit to Minneapolis when flight attendants asked if there was a doctor on the plane. Cross, who is black, responded, but the flight attendant wanted to see her credentials first. “She said to me: ‘Oh no, sweetie put ur hand down; we are looking for actual physicians or nurses or some type of medical personnel. We don’t have time to talk to you.’” Word of the episode went viral on Facebook and Twitter, where physicians of color and women shared their photos and experiences with the hashtag #WhatDoctorsLookLike. Read more in the The New York Times and learn more about implicit bias in a recent IHI blog post.
Chapter Updates

Not sure how you can afford to go to the IHI Forum in Orlando this December? If you’re a student, resident, faculty member, or even IHI Open School alumna or alumnus, we’ve got you covered. Learn more and apply for one of the available scholarships on the Student and Resident page of the Forum website. Need more reason to go? See why others are calling this conference a “life-changing event.”
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