Building a Culture of Improvement at East London NHS Foundation Trust

East London NHS Foundation Trust (ELFT) in the UK provides mental health and community services to a diverse and largely low-income population. Approximately 65,000 individuals come into contact with ELFT’s services each year at more than 100 community and inpatient sites.

In the past few years, ELFT has significantly reduced incidents of inpatient violence, medication errors, waiting times for treatment in the community, and improved staff satisfaction and engagement, among other improvements.

What made these achievements possible? Leaders and staff made a concerted effort to entrench a culture of continuous improvement in the organization, and they integrated quality improvement methodology and training into every level of work.

Learn how they established and sustained their quality improvement efforts.